Auxilium Help Desk

製作者：

Support tickets, live chat and help articles

尚無評論

14 天免費試用

Auxilium Help Desk 概覽

Tickets with priority, owner and due times
Reply by inbox, email or internal note
Live chat on your site inbox conversations
Help articles with AI-drafted first versions

Auxilium gives small businesses a help desk inside their site dashboard. Turn customer requests into tickets with a number, priority, category, channel, owner and a response-time target that counts down, and follow the conversation, internal notes and status changes on one timeline. Reply from the ticket through your site inbox, so the customer gets it on the channel they used, by email, or as an internal note. Import inbox conversations that are waiting for an answer as tickets, change status, reassign, resolve and record the customer's rating. An optional AI suggestion drafts the reply using your published articles. The live chat tab lists your inbox conversations so you can answer in real time and open a ticket from any of them. The knowledge base keeps help articles by category, with drafts, publishing, views and helpful votes, and AI can write a first draft from the title. Metrics show open and overdue tickets, average first response and resolution times, satisfaction, daily volume and a breakdown by category, channel, priority and status. Auxilium installs the free Atlas engine, which keeps tickets and articles in your own site. The interface is in Spanish.

類別

通訊聊天

適用地區：

此應用程式全球適用。

應用程式語言：

西班牙語

您可以翻譯所有您網站上顯示的應用程式內容至任何語言。

精選

評分與評論

此應用程式尚無評論，請來成為第一個評價的人。

定價與方案

此應用程式提供天免費試用

Starter 方案

22

/月

Tickets, live chat and help articles

Replies by inbox and email

Up to 3 dashboard users

Pro 方案

44

/月

Everything in Starter

Up to 10 dashboard users

For support teams working in shifts

Enterprise 方案

105

/月

Everything in Pro

Unlimited dashboard users

For businesses with several branches

* 價格以 USD 為單位。

構置並推出應用程式，連繫超過 2.3 億位 Wix 使用者

立即開始