Help Desk & Support Tickets

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A support request your customer can follow

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提供免費方案

Help Desk & Support Tickets 概覽

Every request gets a reference they can check
It never sends an email, so none can go astray
No cap on requests or replies, on any plan
Runs on Studio, the classic editor and Harmony

Help Desk & Support Tickets turns a contact form into a support request your customer can follow. Somebody asks you something and gets a reference on the screen straight away. They come back to the same element, type it in, and read your answer. You work through the queue in your dashboard, reply, and move each request along. This app never sends an email, and that is the point. The reference is how an answer reaches somebody, so nothing can land in spam, bounce, or go to an address they no longer have. Anyone signed in to your site sees their own requests without typing a reference at all. There is no cap on requests, replies, messages or placements on any plan, and no badge, no watermark and no name of ours on your site, ever. It is not a chat and not a robot. Nobody has to be online, nothing is generated, and there is no meter to run out. It takes no payment, stores no file and needs no other app installed. Pro adds several help desks, topics with a reply-by target, saved replies and a priority. Business adds a spreadsheet import, a change record, a satisfaction rating, and closing answered requests that have gone quiet.

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定價與方案

Basic 方案

免費

No cap on requests or replies

A reference they can check any time

Members see their own, no reference

No badge or watermark, ever

Pro 方案

7

/月

Several help desks, one per page

Topics, with a reply-by target

Saved replies you press again

A priority on each request

Business 方案

15

/月

Bring a queue in from a spreadsheet

A record of every change

Ask if the answer helped

Close answered requests gone quiet

* 價格以 USD 為單位。

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