Wix 智慧聊天將 AI 聊天和手動聊天整合於一處,讓您能以自動回答、真人回覆,或兩者靈活組合等最符合業務需求的方式為訪客提供支援。
透過下列靈活的可用狀態模式,在尖峰時段和下班時間持續回應顧客:全天候 AI、全天候手動、指定時間,或非作用中(搭配離線選項以持續收集潛在顧客)。
從管理介面,您可以測試及改善 AI 功能、新增知識和限制、調整 AI 的身分和風格,並在收件匣中檢閱對話,讓智慧聊天隨著時間變得更準確且實用。
輕鬆存取關鍵聊天分析,協助您深入了解網站訪客的資訊,並改善與訪客互動的方式,藉此提升轉換率。智慧聊天也會分析對話,為您提供關鍵深入解析,了解顧客正在尋找什麼以及如何改善業務。
智慧聊天先前稱為「Wix AI 網站聊天」,現已升級為包含即時(手動)聊天,以單一整合式解決方案取代舊版的 Wix 聊天功能。
Old chat was goodi want to reply manually first to my visitors, ai chat should be optional, and there should be both options to select one. so that we can also train ai chat slowly. providing...
WI
Wix 團隊
Thank you for your feedback — and no worries, your message is very clear 😊
You’re absolutely right that having control over manual vs. AI responses is important, especially while you’re still training the...
(0)
感謝您的意見回饋
DA
Danialarifmalik/ Apr 5, 2026
Please add Wix Smart Chat support for Wix Harmony sites!Wix Smart Chat looks great, but it's not supported on Wix Harmony sites. The app is unavailable and can't be added. Please add support for Harmony soon, it's the modern editor and many...
WI
Wix 團隊
Thank you for your feedback — we really appreciate it.
Supporting Wix Smart Chat on Wix Harmony is one of our top priorities. Our dev team is actively working on bringing this support, and...
(2)
感謝您的意見回饋
SI
Simonelopresti/ Apr 4, 2026
Non è utilizzabileHanno rimosso tutte le funzionalità di Wix Chat ora non arrivano più le notifiche, non è possibile far comparire le chat ed inserire il pulsante per avviare la chat su whatsapp direttamente dalla...
WI
Wix 團隊
Grazie per il tuo feedback — capiamo quanto queste funzionalità siano importanti.
Notifiche live — arriveranno presto, stiamo già lavorando per reintrodurle.
Integrazione/pulsante WhatsApp — è una funzionalità che stiamo considerando di riportare. Puoi vedere...
(0)
感謝您的意見回饋
NA
Nanamegamail/ Apr 4, 2026
High Cost came with Low Efficiency
WI
Wix 團隊
Thank you for your feedback.
We’d be happy to learn more about what you experienced regarding the efficiency, so we can better understand the issue and continue improving the product.
(0)
感謝您的意見回饋
TO
Topfinancialagency/ Apr 2, 2026
TerribleIt's not trainable. Keeps sending random poor information in chat. Old Manual Chat was better
WI
Wix 團隊
Thank you for your feedback — we understand how frustrating this can be.
From what we see, this issue happens when you adding links directly inside the training content.
When using “Train the AI,”...