Wix 智慧聊天將 AI 聊天和手動聊天整合於一處,讓您能以自動回答、真人回覆,或兩者靈活組合等最符合業務需求的方式為訪客提供支援。
透過下列靈活的可用狀態模式,在尖峰時段和下班時間持續回應顧客:全天候 AI、全天候手動、指定時間,或非作用中(搭配離線選項以持續收集潛在顧客)。
從管理介面,您可以測試及改善 AI 功能、新增知識和限制、調整 AI 的身分和風格,並在收件匣中檢閱對話,讓智慧聊天隨著時間變得更準確且實用。
輕鬆存取關鍵聊天分析,協助您深入了解網站訪客的資訊,並改善與訪客互動的方式,藉此提升轉換率。智慧聊天也會分析對話,為您提供關鍵深入解析,了解顧客正在尋找什麼以及如何改善業務。
智慧聊天先前稱為「Wix AI 網站聊天」,現已升級為包含即時(手動)聊天,以單一整合式解決方案取代舊版的 Wix 聊天功能。
Went from GREAT to HORRIBLEI got a new iphone and redownloaded the app. NOW i do not get sit visitors like i did before. The new update sucks!!! please switch it back.
WI
Wix 團隊
Thank you for your feedback — we’re sorry to hear about your experience.
It’s not fully clear to us what part of the product this relates to. The recent Smart Chat update focuses on...
(0)
感謝您的意見回饋
SA
Sara7633/ Mar 27, 2026
Cannot Disconnect it
WI
Wix 團隊
Thank you for your feedback.
We checked your case, and it looks like Smart Chat is currently not installed on your site, which means the uninstall was successful.
If you’re still experiencing anything unexpected, please...
(1)
感謝您的意見回饋
LI
Lizashton1902/ Mar 26, 2026
Its very poor and disappointing you would launch something so unreliable
WI
Wix 團隊
Thank you for your feedback — we’re sorry to hear this was your experience.
If you’re open to sharing more details about what didn’t work, it would really help us understand the issue and...
(0)
感謝您的意見回饋
AR
Architectural-glaz/ Mar 26, 2026
Very disappointed Very disappointed that the ‘live site visitor notifications’ have stopped as they removed the ‘Wix Chat’ app and replaced it with this app that doesn’t support that feature.
WI
Wix 團隊
Thank you for your feedback — we understand how important live visitor notifications are.
We’re currently working on bringing this capability back, and very soon you’ll be able to receive notifications for new visitor...
(2)
感謝您的意見回饋
IS
Isystevenson1/ Mar 23, 2026
WIX Smart Chat is not Smart!Prices were updated for our products. Customers were given the old prices!
WI
Wix 團隊
Thank you for your feedback — we understand how important it is that pricing is always accurate.
We’ve followed up with you via email and looked into this case. After checking, the AI is...