Wix 智慧聊天將 AI 聊天和手動聊天整合於一處,讓您能以自動回答、真人回覆,或兩者靈活組合等最符合業務需求的方式為訪客提供支援。
透過下列靈活的可用狀態模式,在尖峰時段和下班時間持續回應顧客:全天候 AI、全天候手動、指定時間,或非作用中(搭配離線選項以持續收集潛在顧客)。
從管理介面,您可以測試及改善 AI 功能、新增知識和限制、調整 AI 的身分和風格,並在收件匣中檢閱對話,讓智慧聊天隨著時間變得更準確且實用。
輕鬆存取關鍵聊天分析,協助您深入了解網站訪客的資訊,並改善與訪客互動的方式,藉此提升轉換率。智慧聊天也會分析對話,為您提供關鍵深入解析,了解顧客正在尋找什麼以及如何改善業務。
智慧聊天先前稱為「Wix AI 網站聊天」,現已升級為包含即時(手動)聊天,以單一整合式解決方案取代舊版的 Wix 聊天功能。
WIX Smart Chat is not Smart!Prices were updated for our products. Customers were given the old prices!
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感謝您的意見回饋
RE
Rebuildyourlaugh/ Mar 6, 2026
ednice work
WI
Wix 團隊
Thanks so much for the kind words — really appreciate it! 😊
(0)
感謝您的意見回饋
SA
Sashagim/ Mar 2, 2026
I like it
WI
Wix 團隊
Thanks for the feedback — glad to hear you like it! 😊
(0)
感謝您的意見回饋
RS
Rstacey53/ Jan 8, 2026
Unpredictable and Not UseableI wanted this app to work, however the lack of consistency in its responses and the limited effectiveness of its rules made it impractical for production use. We removed it from our site...
WI
Wix 團隊
Thank you for your feedback — we understand how frustrating this experience is, especially when consistency and reliability are critical for production use.
Improving response accuracy, stability, and rule effectiveness is a key focus...
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感謝您的意見回饋
AZ
Azmiathas/ Dec 29, 2025
Disaster! Disaster!
WI
Wix 團隊
We’re sorry to hear this. If you’re willing to share what went wrong, it would really help us understand the issue and improve the product for everyone.