Zumo: Live Chat & CX

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Personalize customer support with an omnichannel

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Zumo: Live Chat & CX 概覽

Unified Inbox – Manage chats, emails, and social messages in one place

AI-Powered Assistant – Automate replies and get smart suggestions that boost productivity

Customizable Widgets – Match your brand with flexible chat widget design

Real-Time Analytics – Monitor agent performance and satisfaction through detailed reports

Zumo: Live Chat & CX is an all-in-one customer support solution designed for modern businesses. It unifies your communications across channels – from website chat to social messaging – in a single, easy-to-use dashboard. Leveraging AI, Zumo delivers instant, context-aware reply suggestions and automations that lighten your support workload. Build branded chat widgets, personalize your help center, and provide multilingual assistance to your customers. With Zumo’s real-time analytics, you gain clear visibility into agent performance, conversation health, and customer satisfaction, empowering you to make data-driven decisions. Seamlessly integrate with popular platforms like Slack, WhatsApp, Facebook, and more, and improve your workflows with powerful API customization. Zumo offers a secure, scalable, and user-friendly platform that transforms your customer support into a personalized and efficient experience.

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