Next Wave Services
Quality Website Design. Providing you peace of mind.
NC, US
English
關於 Next Wave Services
Next Wave is the proactive leader in website design and website maintenance service based in Charlotte, NC. For the last 20 years, we have mastered the art of providing quality and affordable website design and maintenance services, logo designs and marketing services to our customers. Our services have helped clients free up their time to focus more on building their brand and business. We support business owners by helping them to be digitally available and accessible to their clients!...精選專案 (19)
服務與費率
評論 (21)
4.6
/ 5
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My contact was Dan. He was a good listener, understood what I wanted and delivered on every item. I especially enjoyed our follow up conversations and his insight. Thank you, Dan. Much appreciated....
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Good to work with when you need a unique logo for your business. I love how my design came out looking good...
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Bryan and his team at Next Wave Services are amazing. They create beautiful websites and offer incredible support services. Highly recommend....
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I would not recommend Next Wave Services. I will specifically speak on my experience concerning a custom logo. The quality of their work was almost cartoonish. Their customer service required that you speak w the designer through a representative. Finally after numerous back and fourths and unsatisfactory drafts, I requested a live call in hopes of moving the process forward. I eventually requested that another designer take a look and give it a fresh conceptual look. I ended up settling on a design, which I was pretty pleased with. After I took on the role as designer. This was about 3 months from the start of the process. Only to find that the image/logo was unable to be seen on dark backgrounds. This was an exhausting process and left me unsatisfied as I missed several deadlines and ultimately won’t be using the finished product....
專業人員回應
Hi Autumn,
Thank you for your review. We strive incredibly hard here to make every customer experience enjoyable and we’re sorry we’ve not been able to meet your expectations this time.
We pride ourselves on our custom logo designs and the high-quality service we maintain. We would like to make things right and we’d love to resolve this as quickly as possible and find a solution that works for you.
Please drop us a message directly via this email request@nextwaveservices.com. Thank you!... 0.0
You won't find a better company to work with! They were FRIENDLY, EAGER, and TIMELY about making the changes and adjustments I asked for. I had ongoing one-to-one communications with an employee who I felt cared about my satisfaction.
The end result made me and my customers SMILE! THANK YOU Next Wave!
- Lisa B. Milwaukee, WI...
專業人員回應
Thank you, Lisa! We appreciate your business, and it was a pleasure to work with you on your project.
Hope to work with you again in the future! ... 0.0
They really pulled through, I was demanding and they stepped up.
On the down side they really didn’t create anything new on there own but simply massaged the clip art I had to find on my own. Didn’t really present me with any new ideas...
專業人員回應
Hello Leslie, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future. Please feel free to reach out via email at request@nextwaveservices.com with any further comments, concerns, or suggestions you wish to share. Thank you! ... 0.0
Clarisse was a pleasure to deal with via email. After only two revisions we had a great logo. Don't hesitate to call Next Wave for your logo. Six out of five stars!...
專業人員回應
WOW! Mahalo for the six stars, Scott! We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you! We look forward to working with you again in the future!
PS- Mahalo means Thank you! :) ... 0.0
Delivered as advertising. Quick professional service. Did a couple rounds of design and narrowing things down. Delivered high quality logo package with all necessary formats and design notes....
專業人員回應
Thank you for the great review, Jim! We’re so happy you loved your experience. We’d love to continue providing great service to awesome clients like you. Thanks again! :) ... 0.0
They did a great job. I was very picky and made them redo the logo a few times and they were okay with it. I got a great logo, thank you Clarisse! She was very helpful....
專業人員回應
Thank you so much for this great 5-star review, Melody! We appreciate you being an awesome client and helping to share the word about us. We're glad to know that everything from the service to custom logo design surpassed your expectations. Hope to work with you again in the future! ... 0.0
Service was very professional and representatives took the time to ensure that they were meeting expections and delivering a great product by listening to requests and asking if anything else was needed. Never hesitated to ask questions and if there was anything else I needed. Price was more than I expected for the job that I required to be done but in terms of customer service I would definitely recommend....
專業人員回應
Thank you so much for your kind words, Stefanos. We really appreciate you taking the time out to share your experience with us. We work hard to meet expectations like yours, and we’re happy to hear we met your expectations. Hope to work with you again in the future! ... 0.0
The communication was unclear and frustrating. They did not listen to what I asked for the first time, so I had to go back and forth a few times to get what I wanted. It took much longer than they said it would. In the end, I got a logo that I am satisfied with but am not in love with, but my timeline was coming quick and I needed it done....
專業人員回應
Hello Allison,
We would like to apologize for your recent experience. Your review is very concerning to us.
We always aim to deliver a great experience, thank you for letting us know about this.
We will use this as an example to make us better and to ensure this doesn’t happen again.
Please let us know how we can make it up to you. You may email us at request@nextwaveservices.com. ...