Do not use this company! The first person who called me was courteous, friendly, professional and reassured me that I would be receiving a professional, structured, quick and clear service. I was told that after making payment I would be offered a consultation to discuss in more detail what I expected but that his estimation was maximum one week's work. I was also reassured that the work would be done on a beta site and not my website, to minimise disruption. Instead, I got the exact opposite. 2 months later this nightmare is still continuing.
I was never offered a consultation, the team just proceeded to screw with my website and block me access. The communication has been frustratingly unprofessional, avoidant, vague, inconsistent, incoherent, inaccurate and absent.
Every single time I have been told something will happen "today or tomorrow at the latest" or "within the hour" it didn't happen even after weeks. Chasing them up is like chasing ghosts. I am past the point of hoping for any level of professionalism or actual completion of the work.
I feel that Wix deceived me into being robbed by this fraudulent and incompetent company. If this were the only company in the world left, I would not use them again. The single worst customer service experience I've encountered. Almost as bad as Wix....